Privacy Policy

Who We Are

Galaxy Letts is a UK-based property letting and management company offering services including property marketing, letting, property management, tenant liaison, landlord insurance, and rent protection services.

If you have any questions about this Privacy Policy or how we handle your data, please contact us via the contact details on our website.

What Information We Collect

We may collect and process the following types of personal information:

Information you provide to us

• Name
• Email address
• Phone number
• Address
• Property details
• Any information you provide through contact forms or enquiries

Information collected automatically

• IP address
• Browser type and version
• Device information
• Website usage data through analytics tools

Information related to services

• Tenant or landlord information
• Property enquiry details
• Communication history with our team

How We Use Your Information

We use your personal information for the following purposes:

• To respond to enquiries submitted through our website
• To provide letting, property management, and related services
• To communicate with landlords, tenants, and potential clients
• To improve our website and services
• To comply with legal or regulatory requirements
• To send relevant updates or marketing communications (where consent is given)

We will only use your personal data where we have a lawful basis such as consent, contractual necessity, legitimate interest, or legal obligation.

Sharing Your Information

We may share your information with trusted third parties where necessary, including:

• Property service providers
• Insurance partners
• Legal or regulatory authorities
• Technology providers who help operate our website

We ensure that any third parties handling your data comply with relevant data protection laws.

Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, or alteration. However, while we strive to protect your information, no method of transmission over the internet is completely secure.

Data Retention

We only retain personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or regulatory requirements.

Your Rights

Under UK data protection law, you have several rights including:

• The right to access your personal data
• The right to correct inaccurate information
• The right to request deletion of your data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent for marketing

If you wish to exercise any of these rights, please contact us through the contact information on our website.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of these external websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

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